The Overnight Shift to Online Groceries

It started on March 12th.  Almost overnight the volume of orders being handled by retailers on our platform jumped significantly.  We are seeing retailers having between two to ten times the volume in online orders than what they were doing a few days earlier.  

The surge in online grocery orders in something we could never have expected.  The average annual growth rate across the retailers on our platform has on average been 15%. Mighty Oaks has been providing online grocery solutions since 2002, in those 18 years we have never seen anything like this.

Remarkable Pickup: Popping the Delivery Question

5 Key Insights:

1.   Better pickup means consumer personalization options with predictability and reliability, delivery within 2 days or less. 

2.   We also need to add revenue generation to reduce costs for online delivery without losing sight of 5-star customer satisfaction ratings. 

3.   Empowering consumer convenience is a delivery choice as to when/where to receive their packages. Convenience means increasingly tackling the food retail last mile challenge.

4.   Delivery with Wow! Remarkable customer expectations at the core are points in the consumer brand journey that differentiate one retailer from its competition, one customer from another with personalization. 

5. Mobility is King (or Queen). Mobile e-commerce encourages economic diversity that is flexible, scalable and an integrated fulfilment with inventory and network closer to the consumer.

E-Grocery Micrologistics: re-thinking delivery and fulfillment landscapes

A micrologistics network has the benefits of improved responsiveness, greater agility, reduced delivery time, and reduced delivery costs. The re-thinking of an end-to-end logistics model with e-Grocery is greater than a me-too approach, and instead requires a high-level of integration and collaboration for a long-term strategy.

Deliver with Purpose

Why delivery?

The importance of last mile delivery is the most crucial step in the supply chain, as the shipment is completed once the goods are delivered. It also presents a significant challenge to make e-commerce greener, cleaner and better for the environment. We need e-commerce to be more Earth-friendly: “we need to reinforce delivery with sustainability.” Ecommerce needs to drive a sustainable model and, therefore, needs to change along with consumer habits. Purpose-driven supply chains are a major shift that does not simply involve introducing new technology or logistics disruption; it calls for a radical rethinking of how we do business and how our public and private organizations function and are shaped. Deliver with Purpose includes real (and not distorted) total costs and returns with a local capital flow to both communities and planet. Sustainability is a macro-economic concept rooted in long-terms goals, for health and survival, that need to be systemically rooted into the micro-economies of internet commerce. The reinvention of delivery moves us all in the age of ecommerce, changing retail and customer expectations. Deliver with Purpose is the next big customer channel transformation and strategy driven by same-day delivery expansion platforms and partnerships.

Mobility Hub Concept & Return on Community (RoC) – A brief sustainable framework for common carrier parcel locker networks

“Common carrier lockers are consistent with the mobility hub concept and are a potential tool for mitigating the challenges of Final 50 Feet delivery—most urgently, the need to reduce both dwell time (the time a truck is parked in a load/unload space in the city) and the number of failed first delivery attempts.”