Outsourcing IT Services is becoming increasingly popular for small and medium size business.
In the past technology was simpler and the impact of downtime was less, the end result is you could depend on a single person to look after your IT infrastructure. That is not the case anymore. The technology has significantly become more complex over the past ten years. Today it is not reasonable to expect a single person to effectively look after your entire technology need. When you try you end up with sub-optimal solutions being deployed and fail to gain the productivity gains the technology promised and become dependent on systems that are not reliable.
We adopt a team approach. Your account lead will have over 15 years of experience in IT technology. He will be able to handle most items that come up but will be able to pull in specialists from the rest of the team to handle deployments of specialised systems and specialised support.
Many of our customers have an in-house technical personal who handles basic Tier-1 support and depend on us to handle Tier-2 and Tier-3 support. This can be a cost-effective option for larger organisations that afford an in-house IT help desk staff member but can’t justify having an entire team that covers security, SQL, server infrastructure and line-of-business software.
We will normally provide a no-cost basic assessment of your needs and develop a technology management proposal. That proposal will include the option of conducting a full SWOT analysis where you assess your needs, compare infrastructure and setup to best industry practice and together with your staff formulate a plan.